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Ultramar

Ultramar Equipment Service Plan Terms and Conditions (Currently available for the Maritimes only)

Parkland Fuel Corporation, doing business as Ultramar is pleased to provide equipment service plans for furnace and boiler systems (the "Plan") to Ultramar customers who purchase home heating oil and/or propane from Ultramar. The Plan is subject to the terms and conditions as stated herein.

The plan will commence only once approved by the HVAC technician responsible to conduct an assessment of the existing equipment at a customer’s premises. The Plan will renew automatically on an annual basis (the "Term"), unless canceled by Ultramar at any time over the Term, or by customer at least thirty (30) days prior to the expiration of the Term or the renewed Term, as the case may be.

If the customer terminates this Agreement, Ultramar shall only be required to credit or refund the customer for that portion of the annual fee attributable to the remaining months left in the term less any outstanding service costs owing to Ultramar. This Agreement will automatically terminate 

(a) If the customer uses home heating fuel other than that supplied by Ultramar, 

(b) If the equipment is repaired, replaced or altered other than by an authorized Ultramar service technician, and 

(c) if the customer refuses to allow Ultramar to inspect the equipment or to complete any repairs required to put the equipment into an acceptable condition as required pursuant to the terms of the Plan (collectively the "Events of Breach").

In the event of an occurrence of any Events of Breach, the customer shall not be entitled to the return of any monies paid under this Plan and Ultramar reserves the right to apply the value of the outstanding amounts owed by the customer pursuant to the Plan to the customer’s account or credit card on file.

All accounts must be approved by our credit department and must be in good standing in order to receive service under the Plan. The Plan requires the customer to purchase home heating fuels from Ultramar during the Term or any renewal thereto.

The Plan includes the following: parts replacement and repair: Ultramar agrees to repair or replace those parts of the equipment that are covered by the Plan (the "Parts Covered"), as outlined in the Parts Covered section (Please see Ultramar.ca/PartsCoverage for a complete list of parts covered), and which become defective or malfunction due to normal use. For the replacement of parts, any amount that exceeds your $100 credit per part is not covered. Zone valves & circulators must have isolation valves to qualify for the Boiler PLUS Service Plan. Only 1 zone valve and circulator are eligible for replacement per year. Coverage for wood and oil furnace or any other type of duel fuel combination furnace applies only to the parts used for oil burning and does not cover failure of parts caused by the burning of other fuels. The coverage under this Plan applies only to domestic home heating equipment using standard high efficiency oil or propane burning equipment. The decision to repair or replace equipment shall remain solely with Ultramar.

The Customer agrees to provide Ultramar with access at reasonable times to the customer’s premises for the purpose of inspecting the equipment. All costs for repairs required to bring the equipment to code, is not covered under the Plan and shall remain the responsibility of the customer, and shall be payable at prevailing rates in full by the customer in order for coverage under the Plan to continue. Any determination for work required to be performed further to the equipment inspection by Ultramar will be reported to the customer, and will be commenced upon the prior written approval of the customer.

Ultramar reserves the right to terminate the Plan should the equipment become unserviceable.

The customer confirms that all heating equipment, oil storage tanks, and oil lines are the property of the customer.

Amounts owing under the Plan are payable in accordance with the customer’s payment terms with Ultramar, as set out in the application form and/or pre-authorization form completed and signed by the customer and submitted to Ultramar.

The Plan contains the entire agreement between Ultramar and the customer (other than payment terms) and Ultramar makes no representations or warranties other than those contained herein. Prices are subject to change at any time at the sole discretion of Ultramar.

Excluded Services, Maximum Coverage & Limitation of Liability: This Plan does not provide coverage for service calls for the following and such calls will be charged to the Customer at Ultramar’s prevailing service rates: Humidifiers; bleeding of radiators; dirty air filters; improper setting of a thermostat; blown fuses or tripped circuit breakers; emergency switches turned off in error; running out of fuel (if not on automatic delivery); removal of water from oil tanks; warm air zone dampers; power failures; water damage; repair or replacement of duct work or pipes; coils and domestic hot water components; checking heat exchangers for cracks; after hours calls, except for no heat or hot water; power ventors and their components; direct vents and their components - chimneys and their components - commercial zone control valves - setback thermostats - in-floor heating components - frozen oil lines. The Plan is restricted to geographic locations. Damage caused by fire, flood, acts of God, storm, accident or any other extraneous cause are not covered by the Plan. Ultramar shall not be liable for damage resulting from failure to carry out its obligations under the Plan due to labour disturbances, government restrictions. Non-availability of parts through its usual suppliers, or any other cause or causes beyond its control.

IT IS UNDERSTOOD AND AGREED THAT ULATRAMAR’S LIABILITY AND CUSTOMER’S SOLE REMEDY, WHETHER IN CONTRACT, UNDER ANY WARRANTY, IN TORT (INCLUDING NEGLIGENCE), IN STRICT LIABILITY IS LIMITED TO THE REPAIR OF THE EQUIPMENT AND SUCH LIABILITY SHALL NOT EXCEED THE AMOUNT OF THE ANNUAL FEE PAID BY CUSTOMER, AND UNDER NO CIRCUMSTANCES SHALL ULTRAMAR BE LIABLE FOR ANY OTHER DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PERSONAL INJURY, PROPERTY DAMAGE, DAMAGE TO OR LOSS OF EQUIPMENT, LOST PROFITS OR REVENUE, COSTS OF RENTING REPLACEMENTS AND OTHER ADDITIONAL EXPENSES, EVEN IF ULTRAMAR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT AS EXPRESSLY PROVIDED HEREIN, ALL REMEDIES WHICH MIGHT OTHERWISE ARISE BY IMPLICATION OR OPERATION OF LAW ARE HEREBY EXCLUDED AND WAIVED.

† Customers who sign up and are approved for an oil equipment service plan are eligible to get 100 AIR MILES® Bonus Miles as a one-time offer. Please allow up to 45-120 days for all AIR MILES® Reward Miles to appear in your AIR MILES® Collector Account. AIR MILES® Bonus Miles are only available for oil equipment service plans.

Equipment service plans, terms and pricing as outlined above are valid from January 1, 2019 to January 1, 2020. Any questions, comments or complaints regarding the AIR MILES® Bonus Miles will be directed to Parkland, not LoyaltyOne and/or AIR MILES Rewards Program. Ultramar and Parkland reserve the right to cancel, terminate, modify, change, amend, suspend or continue the AIR MILES® Reward Program at any time without prior notice. ®/™ Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.

Ultramar is a registered trademark used under license by Parkland Fuel Corporation.

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