Procedure in case of a lost or stolen card
Everything is under control!
It is always agonizing to lose a card. The good news: it is very simple to cancel your card and order a new one. Three methods are available to you:
1. Through the online management service
If you have already registered for the online management service, you can access our secure site and directly order a new card.
2. By phone
Contact Customer Service at 1 888 871-4404, Monday to Friday, from 7 a.m. to 5 p.m. (EST). Our staff will be happy to assist you.
Fill out this form. A Customer Service representative will complete your request within 48 hours.
For security measures, we will contact you at the telephone number indicated in your file.